FAQs

Q. What is ePayMachine.com?

A. ePayMachine.com is an online method of collecting funds from bank accounts electronically.

Q. How do I apply for ePayMachine.com?

A. Call us or email us for more information.
Q. How long does the application process take?

A. It takes approximately three (3) business days to process a completed application. (If the application is incomplete, the merchant will receive an email notifying them of what is needed to complete the application).

Q. How does ePayMachine.com work?

A. A customer presents their bank account information for processing, specifically the ABA routing number and their bank account number.

Using the customer s bank account information, an electronic request is made to Authorize.Net to charge or refund the customer in the amount of the purchase, via the merchant s website or the Virtual Terminal.

Authorize.Net receives the electronic request and stores the transaction in the “batch” where the other transactions for the day reside.

At the end of each business day, a request is submitted to the customer s bank through the Automated Clearing House (ACH) to charge or refund that particular customer. This is called “settlement” or “settling your batch”.

Because there is still manual intervention by the bank, electronic checks are not considered “real-time”. The ePayMachine.com system waits for the result of the transaction from the bank. This process usually takes 2-3 business days, but has been known to take up to 5 business days.
If sufficient funds are available in the customer s account, the funds will be deposited into your bank account on file by ePayMachine.com after a 7 day clearing phase. If funds are not available, the customer s bank will send back a response through the ACH to Authorize.Net and we will post the item as a return to your settlement statement.

Your ePayMachine.com account balance will be updated depending on the results of the transactions.

Q. When can I ship the goods to the customer?

A. ACH payments are not guaranteed, nor are they processed in real-time. Since it takes 5-7 business days for funds to be considered collected, merchants should wait at least the same amount of time before shipping or giving access to merchandise purchased by ePayMachine.com.

Q. What is the billing reserve?

A. The billing reserve is a “virtual” account where we hold your fees until billing on the 1st of the month. At that time they are transferred to the billing statement to cover the fees charged for the previous month s transactions.

Q. What is a risk reserve rate?

A. A risk reserve rate is a percentage we hold from each ePayMachine.com transaction you run. For example: if your risk reserve fee is 15% and you ran a $100 transaction, we would hold $15 in your risk reserve statement. This is determined by:

  • Amount of time the company has been in business.
  • Amount of time the company has conducted business with Authorize.Net.
  • The condition of the financial information provided.
  • The condition of the personal guarantee provided.
  • The type of industry the company is in.
  • The company’s transaction history with Authorize.Net.
  • All of these factors help to determine the risk reserve for the account.

Q. How does the approval process work?

A. The ePayMachine.com approval process is a manual underwriting process done by our ePayMachine.com Underwriting Department.

Q. Can I charge the customers account before I receive the authorization to ACH?

A. Only after the Merchant is in receipt of the completed authorization document can they submit an ACH charge through the Authorize.Net payment gateway. You can find more information regarding this in the eCheck.

Q. What is a chargeback?

A. A chargeback is initiated by the purchaser through their bank for any erroneous ACH charges posted to their bank account. The purchaser has 60 calendar days (beginning from the date the financial institution first made available to the purchaser its bank statement with the applicable charge transaction listed on it) to return any electronic ACH debit item erroneously posted to their bank account.

Q. What is the minimum required information needed to process an ePayMachine.com ?

A. The minimum required information to process is: nine-digit ABA routing number, bank account number, bank account type (checking, business checking, or savings), the name on the bank account, and the transaction amount.

Q. Can I refund via ePayMachine.com ?

A. Yes, you can refund via ePayMachine.com . In order for the refund to be successful, please note the following:

  • You must enter the original transaction ID for the charge
  • The original charge must have been run through your Authorize.Net account
  • The amount must be equal to or less than the original dollar amount
  • And there must be enough funds in your ePayMachine.com settlement statement to cover the refund.

Q. How long does it take for ePayMachine.com to process and be deposited?

A. 5-7 days